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novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien

Managed services

For your reliable IT operation and IT support according to ITIL

You want to become faster, more efficient and more reliable, without having to keep investing in expertise, staff and infrastructure? Then make a deliberate choice to free yourself of IT tasks that are an unnecessary operative burden on your team, or for which you would have to spend time building up special systems and competences.

Our ITIL-compliant service operation management and managed services for the cloud and Azure grow with you and your requirements, and they are always based on cutting-edge IT systems. Whether you need incident management, technical management or applications management, we’re with you every step of the way.

Benefits of service operation management

We lighten your load when it comes to operational security

We are ITIL compliant with second- and third-level support

Managed services with novaCapta

Business colleagues using a digital tablet in a boardroom

Available services

Our customers specify availability, scope and which services are included.

Technical services
  • Tenant monitoring and availability check
  • Reporting
  • Technical support with SLA
  • Microsoft advanced support
  • User management
  • Evergreen service for administrative settings
  • Tenant governance and security
  • Managed endpoints (Intune)
  • Back-up and archiving service
User services

Possible support areas

  • Office applications (e.g. Word, Excel, PowerPoint)
  • Outlook
  • Collaboration/communication (e.g. Teams, Lists, Planner)
  • Additional Office apps (e.g. Forms, Stream, Bookings, To Do)
  • SharePoint/Valo
  • Power Platform (e.g. Power Apps, Power Automate)
Evergreen services

User support areas
The target group consists of IT admins, key users and end users:

  • Adoption as a service (channel support)
  • Tips and tricks
  • Learning environment
  • (Online) training
  • Support forum
  • Academy/learning service

    → Microsoft 365 needs to be looked after
    Companies can no longer perform upgrades every few years. It’s become much more of an ongoing process.

Availability levels

We are there for you. Even around the clock, 365 days a year if required.

Basic
Mon. – Fri., 9 a.m. – 5 p.m.

Gold
Mon. – Fri., 8 a.m. – 6 p.m.

Platinum
On call 24/7 (Prio 1)

Scope

  • Request management
     
  • First-level support
     
  • Second-level support
     
  • Third-level support (with Microsoft)

      Top security standards for you and for us

      Cheerful caucasian female student looking a her male friend discussing learning project on cafe break, prosperous young man and woman employees talking to each other about business ideas on meeting

      Managed Security Operation Center

      Protection against cyber attacks is something we can do too. Protect your IT systems with the Managed SOC Team of novaCapta

      Learn more

      Over 90 customers trust in novaCapta’s managed services

      Over 90 companies from a wide array of sectors already trust our service team with their internal services and receive effective and expert operational support. We see ourselves less as an external service provider and more as an extension of your internal services, providing you as a company with maximum support. We offer you:

      Experts all over Germany and Switzerland

      We have experts with a broad spectrum of knowledge

      Fixed contacts

      We always assign fixed contact people who can be reached at any time

      A focus on partnership

      For us you are much more than a number. We provide tailored customer service as a local, personal and flexible partner

      Flexible and appropriate services

      We go beyond the standard offering. Our flexibility means we can put together the services you need

      Call center, manager and telemarketing team at computer for software training, customer service and CRM in office at night. Man, woman and sales mentor helping intern on desktop for technical support
      Leistung

      First Level Support

      In unserer schnelllebigen digitalen Zeit wird es immer wichtiger, stets auf dem neusten Stand zu sein und die eigene IT-Strategie flexibel an die wachsenden Anforderungen anzupassen. Durch die externe Auslagerung Ihres First Level Supports geben Sie Ihren IT-Mitarbeitenden Raum und Zeit, sich auf ihre Kernkompetenzen zu fokussieren.
      Business colleagues using a digital tablet in a boardroom
      Leistung

      Evergreen Services

      Microsoft verfolgt ein kontinuierliches Release Management (Evergreen Lifecycle), um stets die beste Version des Modern Workplace bereitzustellen. Die stetigen Neuerungen sind für Unternehmen aber herausfordernd. Um den Umgang mit den kontinuierlichen Releases zu standardisieren, das Beste aus ihnen herauszuholen und Ihnen hohe interne Aufwände abzunehmen, haben wir unseren Evergreen Service entwickelt.
      Diverse business people having a meeting with their colleague in an office
      Leistung

      Microsoft 365 Backup mit der novaCapta

      Was passiert, wenn Ihre Daten in OneDrive, SharePoint oder Exchange beschädigt, gelöscht oder von Hackern verschlüsselt werden? Wie können Sie sicherstellen, dass Sie Ihre Daten schnell und einfach wiederherstellen können? Die Antwort ist das Microsoft 365 Backup
      novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien
      Leistung

      SharePoint Online proaktive Services

      Unsere SharePoint Online proaktive Services sorgen dafür, dass Ihre Plattform stets optimal performt, vor Sicherheitsbedrohungen geschützt ist und kontinuierlich aktualisiert wird. Mit unserer Expertise stellen wir sicher, dass Sie das volle Potenzial von SharePoint Online ausschöpfen können.
      Close up woman working on laptop and using mobile phone in office..
      Leistung

      Software Packaging Service

      Funktionierende Software bildet eine elementare Grundlage, damit Unternehmen arbeitsfähig bleiben. Die Installation und regelmäßige Aktualisierungen können jedoch zur jedoch Herausforderung werden. Die standardisierte, automatisiere Softwarepaketierung und-verteilung bietet eine geräuschlose, sichere und kosten- und aufwandssparende Lösung.
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      Leistung

      Managed SOC

      Platzhalter

      Get in touch with us

      We look forward to hearing from you and will be happy to advise you on the right solutions for you in a non-binding meeting. Just leave your contact details and we will get back to you as soon as possible.

      novaCapta
      Leistung
      Middle aged Hispanic business manager ceo using cell phone mobile app, laptop. Smiling Latin or Indian mature man businessman holding smartphone sit in office working online on gadget with copy space.
      Leistung

      Managed Modern Endpoint: Holisitic endpoint management

      Diverse endpoints and applications, different user and IT needs: Endpoint management poses increasingly significant challenges for companies. Our holistic Managed Modern Endpoint approach helps establishing the fundament for a secure, future-oriented modern workplace.

      novaCapta
      Leistung
      Businessmen use laptops to secure computing through cloud storage for digital business and cloud data processing management. Optimizing online business customer service
      Leistung

      Azure Infrastructure

      With both PaaS and IaaS, Microsoft Azure offers you a technical basis for mapping individual enterprise architectures in the cloud. With our Azure Consulting Services and our Azure Landing Zone approach, you can master the journey to the cloud and optimize your business processes.

      novaCapta
      Leistung
      Business Applications auf Tablet
      Leistung

      Working with Power Platform

      The Power Platform is suitable for an almost unlimited variety of use cases. We are pioneers when it comes to the Power Platform and analyze, design and implement your desired application. We rely on an agile implementation methodology and use services from the Microsoft and Office 365 portfolio as well as from Dynamics 365.

      novaCapta
      Lösung
      Laptop mit Valo Intranet Seite und mit roter Tasse vor einem Wald.
      Lösung

      Valo Intranet Exit: Integration and Replacement Options

      Valo Intranet is a simple and cost-effective modular solution that fulfills typical requirements for intranet and collaboration very well. Now, Staffbase has announced the discontinuation of Valo Intranet by July 2025. As a leading Valo and Staffbase Premium Partner in the DACH region, we offer you a powerful alternative solution and automated decommissioning of your Valo Intranet.

      novaCapta
      Referenz
      Foto des Bürogebäudes der Union Investment
      Referenz

      Union Investment: Integrated Governance for M365

      Union Investment chooses M365, Microsoft Teams and SharePoint Online on Azure - the most advanced cloud delivery platform for business use. Clear governance and user-oriented self-service features are provided by novaWorxx.

      novaCapta
      Leistung
      modern office building in hangzhou china
      Leistung

      IT modernization and strategy

      Which path is best for you - completely in the cloud, hybrid or on-prem? What about your infrastructure and data security? We help you step by step on the safe way to exploit the full potential of the Microsoft universe for you.

      novaCapta
      Leistung
      novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien
      Leistung

      Intranet with Office 365

      For many employees, the intranet is the door to collaboration and networking. Use the potential of Office 365 to take full advantage of the opportunities.