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novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien

Managed services

For your reliable IT operation and IT support according to ITIL

You want to become faster, more efficient and more reliable, without having to keep investing in expertise, staff and infrastructure? Then make a deliberate choice to free yourself of IT tasks that are an unnecessary operative burden on your team, or for which you would have to spend time building up special systems and competences.

Our ITIL-compliant service operation management and managed services for the cloud and Azure grow with you and your requirements, and they are always based on cutting-edge IT systems. Whether you need incident management, technical management or applications management, we’re with you every step of the way.

Benefits of service operation management

We lighten your load when it comes to operational security

We are ITIL compliant with second- and third-level support

Available services

Our customers specify availability, scope and which services are included.

Technical services

  • Tenant monitoring and availability check
  • Reporting
  • Technical support with SLA
  • Microsoft advanced support
  • User management
  • Evergreen service for administrative settings
  • Tenant governance and security
  • Managed endpoints (Intune)
  • Back-up and archiving service

User services

Possible support areas

  • Office applications (e.g. Word, Excel, PowerPoint)
  • Outlook
  • Collaboration/communication (e.g. Teams, Lists, Planner)
  • Additional Office apps (e.g. Forms, Stream, Bookings, To Do)
  • SharePoint/Valo
  • Power Platform (e.g. Power Apps, Power Automate)

Evergreen services

User support areas
The target group consists of IT admins, key users and end users:

  • Adoption as a service (channel support)
  • Tips and tricks
  • Learning environment
  • (Online) training
  • Support forum
  • Academy/learning service

    → Microsoft 365 needs to be looked after
    Companies can no longer perform upgrades every few years. It’s become much more of an ongoing process.

Availability levels

We are there for you. Even around the clock, 365 days a year if required.

Basic
Mon. – Fri., 9 a.m. – 5 p.m.

Gold
Mon. – Fri., 8 a.m. – 6 p.m.

Platinum
On call 24/7 (Prio 1)

Scope

  • Request management
     
  • First-level support
     
  • Second-level support
     
  • Third-level support (with Microsoft)

Top security standards for you and for us

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Managed Security Operation Center

Protection against cyber attacks is something we can do too. Protect your IT systems with the Managed SOC Team of novaCapta

Learn more

Over 90 customers trust in novaCapta’s managed services

Over 90 companies from a wide array of sectors already trust our service team with their internal services and receive effective and expert operational support. We see ourselves less as an external service provider and more as an extension of your internal services, providing you as a company with maximum support. We offer you:

Experts all over Germany and Switzerland

We have experts with a broad spectrum of knowledge

Fixed contacts

We always assign fixed contact people who can be reached at any time

A focus on partnership

For us you are much more than a number. We provide tailored customer service as a local, personal and flexible partner

Flexible and appropriate services

We go beyond the standard offering. Our flexibility means we can put together the services you need

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Leistung

First Level Support für Ihre IT-Probleme

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Leistung

Microsoft Evergreen Services

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Leistung

Microsoft 365 Backup mit der novaCapta

novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien
Leistung

SharePoint Online proaktive Services

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Leistung

Software Packaging Service

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Leistung

Managed SOC

Get in touch with us

We look forward to hearing from you and will be happy to advise you on the right solutions for you in a non-binding meeting. Just leave your contact details and we will get back to you as soon as possible.

Businessmen use laptops to secure computing through cloud storage for digital business and cloud data processing management. Optimizing online business customer service
Leistung

Cloud Infrastructure: Microsoft Azure Consulting

With both PaaS and IaaS, Microsoft Azure offers you a technical basis for mapping individual enterprise architectures in the cloud. With our Azure Consulting Services and our Azure Landing Zone approach, you can master the journey to the cloud and optimize your business processes.

Middle aged Hispanic business manager ceo using cell phone mobile app, laptop. Smiling Latin or Indian mature man businessman holding smartphone sit in office working online on gadget with copy space.
Leistung

Managed Modern Endpoint: Holisitic endpoint management

Diverse endpoints and applications, different user and IT needs: Endpoint management poses increasingly significant challenges for companies.

Business Applications auf Tablet
Leistung

Working with Power Platform

The Power Platform is suitable for an almost unlimited variety of use cases. We are pioneers when it comes to the Power Platform and analyze, design and implement your desired application. We rely on an agile implementation methodology and use services from the Microsoft and Office 365 portfolio as well as from Dynamics 365.

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Lösung

Enterprise Application Integration

A colorful mix of software applications that communicate with each other and share data in a wide variety of places – Ensure networked systems that talk to each other with our Enterprise Application Integration Framework!

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Lösung

Valo Intranet Exit: Integration and Replacement Options

Valo Intranet is a simple and cost-effective modular solution that fulfills typical requirements for intranet and collaboration very well. Now, Staffbase has announced the discontinuation of Valo Intranet by July 2025. As a leading Valo and Staffbase Premium Partner in the DACH region, we offer you a powerful alternative solution and automated decommissioning of your Valo Intranet.
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Leistung

Process optimization with Microsoft Business Applications

Digitalizing your business processes using low-code/no-code solutions helps reduce complexity and visualize your results – essential in today's data overload. We help with process optimization with Microsoft Business Applications.
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Referenz

Union Investment: Integrated Governance for M365

Union Investment chooses M365, Microsoft Teams and SharePoint Online on Azure - the most advanced cloud delivery platform for business use. Clear governance and user-oriented self-service features are provided by novaWorxx.
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Leistung

IT modernization and strategy

Digital transformation requires well thought-out planning - we support you in modernising your IT landscape in a targeted manner and developing a customised cloud strategy with M365 and Azure.
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Referenz

Stadt Zug: With Valo and Teams into the Swiss Cloud

Approximately one year of planning, clarifying discussions with Microsoft, making preparations, waiting for Swiss data centers – and then it was finally time: The city of Zug was able to take the next big step towards digitalization and move into the Swiss cloud.
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Produkt

novaAudit – PowerCloud Edition

novaAudit - PowerCloud Edition as a cloud-based all-in-one solution stands for efficient, flexible and smart audit management. The standard solution with maximum customizability for your optimized auditing.

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Produkt

IT Governance & Lifecycle Management with novaWorxx

Adapt governance rules and IT processes with novaWorxx - for successful collaboration in the cloud. Create a central basis for a Modern Workplace. Want integration with all Microsoft 365 applications? novaWorxx offers that, too. Learn more now.

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Technologie

Endpoint Management with Microsoft Intune

Microsoft Endpoint Manager is Microsoft's cloud-based solution for managing mobile devices and applications. Protect your data and work in a compliant manner.

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Unternehmen

Seligenstadt

Our offices in Seligenstadt

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Referenz

Adolf Würth GmbH & Co. KG: Personalizable Intranet

An intranet on SharePoint 2016 with templates, personalized search page and user generated content? novaCapta shows at Adolf Würth GmbH & Co. KG what is possible.
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Unternehmen

Cologne

Our offices in Cologne
Panoramablick auf die Innenstadt von Augsburg
Unternehmen

Augsburg

Our offices in Augsburg
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Unternehmen

Munich

Our offices in Munich
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Unternehmen

Hannover

Our offices in Hannover
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Referenz

PUMA: Platform for low-code/no-code solutions

Thanks to the Microsoft Power Platform, PUMA benefits from customized services that can be created without major development effort. The new business processes can be flexibly expanded, further developed, scaled and centrally tracked via the Center of Excellence.

Panoramablick auf Stuttgart
Unternehmen

Stuttgart

The novaCapta location in Stuttgart serves as the contact for Baden-Württemberg. Here we are happy to welcome you in our charming offices in an old building in the Diemershalde district.